Position

Position Title: Boutique Manager

Reports to: VP, Retail North America

FLSA Status: Exempt

Are you ready for an exciting new opportunity to work as a Boutique Manager for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, open minded, and self-confident people who are connected to the future.

We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Manager that can ensure the store’s success through team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution. If you’re excited to lead TAG Heuer’s new Somerset Boutique, we want to connect!  Please submit your resume for immediate review.

POSITION SUMMARY

The Boutique Manager oversees all aspects of the retail store operations and leadership for the Sales Associate team.  The successful candidate will possess the ability to:

• Manage profitability, business planning and sales forecasting
• Elevate and empower a team
• Deliver entrepreneurial solutions to strategic challenges through self-driven innovation

ESSENTIAL JOB FUNCTIONS

Sales Generation:

• Achieves annual sales targets by focusing on store associate individual performance targets, clienteling, product training, inventory management and product positioning

• Analyzes available sales reports and data to determine the needs of the business and set business strategies
• Sets individual sales goals for Sales Associates, ensuring goals reflect store business goals and continuously motivates staff to meet assigned sales and productivity goals
• Actively coaches team to enhance client discovery and relationship management
• Delivers product knowledge and sales techniques in order to maximize sell-through
• Demonstrates an in-depth knowledge of the merchandise; ensures selling staff is fluent in all aspects of product knowledge
• Demonstrates sales leadership for staff by playing a leading role on the selling floor

Merchandising/Visual:

• Implements and maintains all merchandising directives and ensures execution of effective merchandising strategies
• Ensures the selling floor is neat, clean, organized and displays, fixtures and show windows are reflective of current visual direction

Profile

Client Experience and Engagement:

• Ensures all Sales Associates provide the highest level of customer service
• Directs clienteling program in store creating an appointment driven business
• Manages client database and utilizes information to increase sales and client contact
• Resolves all client concerns and complaints quickly and effectively
• Assists Sales Associates with ad hoc customer service issues
• Delivers consistent elevated hosting in store
• Manages annual marketing budget – formulates marketing strategies, works closely with corporate-based marketing teams to drive approved concepts through to completion (evaluates ROI of each initiative)
• Formulates event ideas for VP, Retail’s review; executes approved initiatives
• Works closely with corporate-based public relations team to execute in-store press and brand events 

Operations:

• Controls store expenses and maintains budgets continually striving to reduce costs
• Schedules staff to maintain adequate floor coverage while maintaining payroll budgets as a percentage of sales
• Ensures cash control procedures are properly followed
• Communicates inventory needs to support business goals and monitors the movement of all inventory (executes all shipping/receiving policies and procedures)
• Meets inventory accuracy and shrink requirements. Conducts daily inventory counts and compares in-store quantities to POS system data. Reconciles all discrepancies with home office daily
• Ensures staff is trained in all areas of appropriate register usage and maintenance
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the company including: Word, Excel, PowerPoint and POS system

Human Resources:

• Recruits, trains, and develops a diverse top tier team
• Ensures any open positions are filled in a timely manner with high potential talent
• Supports, implements and provides follow-up for all training programs, seminars, etc.
• Continually gives feedback coaching the team in the moment
• Creates accountability via monthly touchbases and provides constant feedback to ensure results
• Proactively and effectively addresses any human resources related matters partnering with HR when necessary
• Ensures integrity of Sales Associate timekeeping and the related payroll processing of associate punches